C

I am writing on behalf of a friend who is not computer literate and we have been trying to resolve a problem with her account with FNB. It is a Current Account. A few weeks ago she asked me if I could check who was taking money from her account, twice a month. An amount of R105 was taken from her account, on some occasions it was taken twice a month. The amount varied, on some occasions it was R210. The name of the beneficiary is given as Technizone. I went to Google and found a site for Twchnizone. A message on the site says that Technizone does not have any accounts, "we are a cash business only", and we are aware that an unknown party is using our site to **** account holders of FNB. Next I telephoned FNB ***** line. After holding on for 42 minutes the official answering the call said that the complainant must go to the branch. She, taking with her a letter from me, setting out the situation. She waited for 3hours 34 minutes to be told by a bank official that there was nothing the bank could do for her. She was told to go to her cell phone provider, namely Vodacom. Well Vodacom told her it was not possible for them to assist her, it is a bank problem. Back to my phone and a call to FNB ***** line. The person who dealt with me was efficient. She said we needed to talk to their dedicated persons who are dealing with debit order *****. I was put through but the call was not answered after listening to the ring tone for 34 minutes the line was disconnected. I suggested she once again call at the FNB Branch. I advised her to ask for the manager. She was informed that here was nobody who could help her, as the person who might be able to was on leave. She was told that there have been numerous complaints re Technizone taking money from clients accounts, but they did not know what to do, neither was it their responsibility. What do we do now?