Bye bye fnb!!!

<p>We app**** for a bond with fnb two weeks ago. I have an existing bond with fnb as well as vehicle finance and share investor accounts and cheque and Credit card account. I've been an fnb client since 2004/5.</p> <p>Apart from the fact that fnb initially quoted us a terrible rate they took over 2 weeks to give us approval whereas the other banks took 3 to 4 days... banks we don't even bank with...</p> <p>To add insult to injury they asked us to email the approval from another bank and just matched their rate!</p> <p>The service has been shocking to say the least. We have been struggling to communicate with our fnb consultant. They don't return calls or whatsapps nor do they reply to emails in a timely manner. Our consultant changed halfway through the process and the initial consultant went on leave and still we have the same problem... communication is lacking.</p> <p>We asked him to send back the approval to get a better rate as they've just matched standard bank rate. We got a sorry this is the best we can do.</p> <p>I'm sorry fnb, your service sux and we will be taking our business to standard bank. You can say good bye to the 1.8 million in interest you would have made from us over the next 20 years and you can also say goodbye to my cheque and Credit card accounts as well as our business account we have with you.</p> <p>Standard bank is clearly alot more efficient and professional and clearly wants our business. I'm ashamed to say I'm an fnb client today</p>