1 reviews | Active since Dec 2017
By now about 100 reference numbers?
Ja well by now i have about 100 reference numbers and yet still no easy card or no bank card for that matter. All I really wanted was to be downgraded from premier to east for the simple fact that i can no longer afford a cheque account. Consultants both of them in cradlestone maill coudl not help. A week appart. To make things worse the seocnd visit the premier card was cancelled apparently for the easy card. Well no easy card as yet? 2 weeks. Call centre reffered me back to branch , branch refers you back to call centre , call centre refers you back to branch to speak to branch manager as they must downgrade there and issue the easy card. Fnb by now I have about 100 reference numbers with nothig resolved whatsover. I keep on getting refernce here and there. Now I dont even have a bank card? Yet I still have a low income that must go tho this account. Can tell you one thing for as sure as hell you will pay the cheque card fees as I requested to be downgraded to easy. I am the client. You will listen to the client. Mmm after all you logo : may i remind you, HOW CAN WE HELP YOU?
Good day Martin Boyder,
Thank you for your posting.
I have escalated your comments to a manager at Point of Presence and have requested that they be in contact with you urgently.
Please note that the system will generate a new complaint reference number every time a complaint is logged which means the new complaint will automatically be at the bottom and it will take longer to be resolved.
I have escalated all your comments with the first reference number provided to you to ensure that the complaint receives urgent attention.
I will follow up with the business unit and be in contact with you via your cell phone.
Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day Martin Boyder,
Thank you for your posting.
I have escalated your comments to a manager at Point of Presence and have requested that they be in contact with you urgently.
Please note that the system will generate a new complaint reference number every time a complaint is logged which means the new complaint will automatically be at the bottom and it will take longer to be resolved.
I have escalated all your comments with the first reference number provided to you to ensure that the complaint receives urgent attention.
I will follow up with the business unit and be in contact with you via your cell phone.
Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)