CD
Charlene D
1 reviews | Active since Jul 2020
03 Mar 2025, 09:40
***** by FNB!!
After spending 2 days on your "secure chat" and not receiving any assistance from Khanyisile, Lebohang, Gwendaline, Vimshana, Lindy, Mahlatse and Makwetle. Not to mention the time and money spent on phone calls to the premier banking suite, loans department etc.
It would appear that all they can do is shunt you from pillar to post, and when you contact the ***** department, they do not want to take details against FNB.
Well FNB, by the looks of what is being reported on social media, customer service is no longer a priority to management and staff of your organisation.
Sad to see the downfall of what was once an amazing bank.
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Replies (2)CD
Charlene D's updateReviewer Update
03 Mar 2025, 12:52Is this the best you can do?
No indication as to what the turnaround time would be or which department the complaint was sent to.
Definitely, not going to hold my breath, as they can't even answer their telephones, let alone be able to answer if the past 2 days are anything to go by.
All you get is the quick, tick box response so that the algorithm shows that FNB responds. Shocking, that you lower yourselves to this type of game.
No indication as to what the turnaround time would be or which department the complaint was sent to.
Definitely, not going to hold my breath, as they can't even answer their telephones, let alone be able to answer if the past 2 days are anything to go by.
All you get is the quick, tick box response so that the algorithm shows that FNB responds. Shocking, that you lower yourselves to this type of game.
CD
Charlene D's update03 Mar 2025, 12:52
Reviewer Update
Is this the best you can do?
No indication as to what the turnaround time would be or which department the complaint was sent to.
Definitely, not going to hold my breath, as they can't even answer their telephones, let alone be able to answer if the past 2 days are anything to go by.
All you get is the quick, tick box response so that the algorithm shows that FNB responds. Shocking, that you lower yourselves to this type of game.
No indication as to what the turnaround time would be or which department the complaint was sent to.
Definitely, not going to hold my breath, as they can't even answer their telephones, let alone be able to answer if the past 2 days are anything to go by.
All you get is the quick, tick box response so that the algorithm shows that FNB responds. Shocking, that you lower yourselves to this type of game.
CD
Charlene D's updateReviewer Update
04 Mar 2025, 10:26Well,well,well....................
Clearly FNB does not take complaints seriously. When Effy called and advised that my "priority complaint" was going to be resolved, and then continued with the de*****ing attempt, and then laughed. Seriously!
Oh, and managers don't speak to clients. How convenient. Clearly the rot is from the top i
Clearly FNB does not take complaints seriously. When Effy called and advised that my "priority complaint" was going to be resolved, and then continued with the de*****ing attempt, and then laughed. Seriously!
Oh, and managers don't speak to clients. How convenient. Clearly the rot is from the top i
CD
Charlene D's update04 Mar 2025, 10:26
Reviewer Update
Well,well,well....................
Clearly FNB does not take complaints seriously. When Effy called and advised that my "priority complaint" was going to be resolved, and then continued with the de*****ing attempt, and then laughed. Seriously!
Oh, and managers don't speak to clients. How convenient. Clearly the rot is from the top i
Clearly FNB does not take complaints seriously. When Effy called and advised that my "priority complaint" was going to be resolved, and then continued with the de*****ing attempt, and then laughed. Seriously!
Oh, and managers don't speak to clients. How convenient. Clearly the rot is from the top i