By far the worst Bank with staff that doesn't know half of what they are there to do

FNB has by far the worst service I have ever had to deal with as from the very beginning about 4 to 5 years ago I walked into the branch the services was terrible to an extent that the consultant was rude and I told my self I would never set foot in that bank ever again a few years later i call to cancel my credit card as lost my wallet I contact FNB to cancel the card but find myself having to repeat my self over and over without even one consultant confirming that card was cancelled without even asking mme any security questions but being sent an email to rate service that m not really sure what im being asked to rate as each and every call i made was getting cut off i sent an email with my frustration fast forward a new card is delivered and noneof your self service work as im not able to reset user name or passowrd just to activate the new card i go to the branch they tell me that i need to call the call center i do that but instead again im transfred from pilor to post just to reset my details branch cant help call center is useless website and app just terreble like please cancell this card il settle what ever amount thats iutstanding cant deal with this **** cant go out cause of Corona virus and risk my health just for a pathatic service.