******* by consultant to upgrade account

I feel FNB consultants have developed this tendency of tricking their clients into doing what they want to do for them to get commission. I went into branch to activate my online banking because I have not used it in over 3 months. I also could not remember my login details. After speaking to a consultant at the Circus Complex at Idutywa and explaining what I needed, she said she was going to issue me a non personalised card for the youth account, even checked with her colleague if they have youth account cards in branch. A few minutes later after I have left the branch, I realise that she has upgraded my account to easy account because I received an email. All I needed was access to my account so that I can get the funds in there, and still wanted to keep my youth account because I am just a student in Matric. FNB help!