**** BY A *****STER AND ****MED AGAIN BY FNB

FNB ***** Division is the most *********** when it comes to dealing with customers. Imagine you must wait upto 21 days for a response and if you do get a response it still is not a resolution. It seems that customers are not a priority to them. They should atleast inform their customers about what is happening instead of customers chasing after them This is my story

On the 12 February 2024 I was purchasing eggs from a person in the Freestate and immediately after I received the invoice and made payment, I phoned the company and the owner was a different person who advised me that I had been ****med and need to block the payment immediately. I contacted FNB immediately and received a reference number and was then told what to do to ensure things get done faster. I acted as per the request and also contacted STD bank who froze the recipients account and I was asked to go to the police station to open a case and send the bank a affidavit with a case reference number which I did and sent to both FNB and Std bank. Can you believe I feel today after one month as if I had been ****med by FNB. I received an email from FNB after some time (after complaining to a very helpful person Anesh Padayachee (only person who really helped me get some movement in this matter). The email was received by the person dealing with the matter Thabo Labepe who stated in his email dated 16 Feb 2024 that the matter was referred to Capitec Bank and I must say this is where I got worried as mails were sent from Std bank to FNB regarding this case yet Thabo refers the matter to Capitec on the Wednesday and I must wait for 7 to 21 days for a response. Ok so I advise him that it must be referred to STD bank and he apologizes for his mistake and now I wait as requested. I was then requested to complete an indemnity which was sent by Thabo and I get it signed by my wife who is the account holder and we send it back and the next day I receive an email from Thabo staying the indemnity must be signed by a witness as well so I sign as witness and send it back to Thabo. The next day I receive an email from Thabo staying that the amount on the indemnity was incorrect which they have sent to me and a new document with the correct amount will be sent to me. It seems like he is really dragging his feet in this matter to meet the 21 day turn around. Anyway he then sends me the correct indemnity which I then get my wife to sign and my daughter to witness and I send it back to him. On the 5 March 2024 I received a email from Thabo stating that he received the indemnity and all is in order. Today 12 of March 2024 I still have not received my money. According to Thabo I must wait for Std Bank to refund me. Wow I am now a STD bank customer. He is *********** and has no sense of urgency. I am still waiting for his manager to respond to my mails which I sent to her ad well. Now if it wasn't for Mr Padayachee I don't know if I would ever get his far of getting Thabo to send the indemnity and now am at Thabos mercy to get back my money. Who is ****ming who.

This is my Reference number for the case logged with FNB - ***