CW
Craig W
1 reviews | Active since Mar 2016
16 Mar 2016, 11:18
Buy Airtime and receive nothing
I queried why after buying R180.00 worth of airtime via internet banking I had no airtime... I emailed them a query and received an email back saying they would respond within 48 hours. That was on 10/03/2016 last week Thursday. I have still heard nothing back.
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Mar 2016, 11:59Hello CoolioCraig,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889587.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889587.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Mar 2016, 11:59
Official
Hello CoolioCraig,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889587.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889587.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)