But you guys dont listen

<p>After escalating my downgrade here on hello peter, my account was finally downgraded but I dont understand why I was downgraded to Gold when I specifically requested for the most basic cheque account FNB offers on call Rd ********** 3592.</p> <p> </p> <p>Please can you guys downgrade me to the easy account, the one where I pay only R53 per month.</p>