***** but FNB does nothing about it!

I reported ***** on my account in April through the banking up but up to date. No one has gotten back to me. We pay for a service to quickly report *****, however, from experience, this service does not work at all. Had a *****ulent transaction that went through my account. I reported to the ***** department via telephone and all they told me is they can’t see the transaction. So where did my money go to? Paying over R300 per month in bank charges is daylight ******* as they can’t solve any of customers problems.