But do your consultants actually know what to do

So i have a savings account with FNB, That savings account has a bank card with my name on it and its lifted. SO i called FNB to find out how i can order a new card because my card expires today. SO i speak to the first consultant and guess what she says i should apply for a new card online. Then she says no wait i will transfer you. I then get transfered to NO ONE. I then get another number ********** and i call this number and then i am told that oh you can apply online. I am like, okay where? Then he goes on and directs me. Then he says oh no wait you have to call ********** ... So thats the third phone call plus hold time. I then call the number then this lady is like how may i help and i tell her that i want to replace my SAVINGS ACCOUNT CARD. Then she asks for the card number and i give it to her. Then she says "Its for a savings account and you get it immediately in the Branch. " so i tell her how is that possible coz my card has a lifted name on it. Then she asks is it for your cheque account and i tell her NO ITS A SAVINGS ACCOUNT CARD. And i do not have time to go into the branch so may i order it online she says Yes.. Then she says No you have to go to the Branch and you will get the card immediately.

Look FNB i really do not have much time on my hands and ya'll do not pay for all these phone calls. I am not really clued up on what happens for me to get a new card but its inconveniencing to think you can get things sorted online but nothing and most of all, all your consultants are not helpful.