JM
JACO M

1 reviews | Active since Jun 2016

15 Jun 2016, 20:13

BUSSINESS RELATIONSHIP MANAGER LEFT

<p>We were busy with our allocated bussiness relationship manager applying for new credit cards. Today I followed up and the call centre still said that Q Mcdillon was our relationship manager, but when I phnoed the Newton Park branch I was informed that he has left and gone to Standard Bank. No one infomed us and I was told to phone the call centre again I find out who the new person is and the call centre still said Mr Mcdillon.The call center does not even now he has left and I am still sitting without credit cards and everryone from FNB is trying to say we still need to apply and this has been forwarded to Mr Mcdillon. I asked that someone, who ever that may be who will be our new relationship manager, must phone me. No call as yet.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2016, 09:51
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 943293 .

Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: 087 ********** (option one)