Bussiness Registration

Dear Sir/Madam<br> <br> i hereby to lay a complain about how FNB has treated me, i have been trying to open my company through FNB since last month and i have sent all the required documents but i haven't received an answer. every time i call FNB to check whats going they keep putting me on the line for a very long time and at the end of the call they always tell me that they have escalated my request to the higher department and someone will call me the following day but no one calls me. i am loosing clients/business because of this please help<br> Your Truly Obakeng Mogogane