Businesses bank account profile not activated

I app**** for a business bank account early October and sent required documents on the 6th October 2015, however I am shocked that my business bank account profile remains inactive. The bank card was couriered and was received by me. I tried several times to get assistance from Lebowakgomo branch as well as business call centre. To no satisfactory outcome. The only thing I have accomplished so far is empty promises, my profile remains inactive and I can't even use my bank card. The account number is ***. Company name TKG Business Enterprise, registration no. ***. I would appreciate if my query can be resolved as soon as possible since I am tired of going to and fro wasting my petrol money and airtime trying to resolve this matter. My company is getting work soon so I don't know how am going to run it without access to my cash in the bank.