Business Risk *****

3rd complaint and no feedback - PATHETIC - After an investigation has been concluded, duration of which was 2.5 years. The senior risk officer from FNB cannot even have the decency to answer emails or escalations via the banking app or even inside the branch. A person truly feels hopeless because there is not much one can do. Turnaround time is apparently 48-72 business hours, what a joke, not even the team leaders seem to reply. NO FEEDBACK. Extremely frustrated. FNB, it's been more than 48 hours after my ''High Priority complaint" has been logged, as a matter of fact it's been another month. After being patient for years, the matter has not been resolved, the case linked to the investigation pertaining to my account has been closed by the SAPS, yet I have no answers. The communication as to what you might need additionally or the way forward is non existent. If any of the persons mentioned below could be so kind as to contact me. I will lodge as many complaints on a public platform as need be, until it reaches management and my issue is satisfactorily resolved. S. Malgas - Business ***** Team Leader, J. Volmink - Senior Risk Officer, Claudia - Complaint Service Centre Consultant Manager Hilda- Complaint Service Centre Consultant