GM
Gugulethu M

1 reviews | Active since Jun 2015

19 Jun 2015, 20:50

Business registration gone wrong

I decided to get my business registered via FNB website based on their great adverti*****t that everything would take 48hrs. Boy do I regret this decision because it's been 3 weeks of wasting my airtime calling the call center to follow up on a simple query with no result and left feeling absolutely helpless. I have even taken time to drive to the Randburg branch to follow up on the 15th June..still my application is in 'progress'..I called the call centre again today, 19 June and my application is still in progress.. 3 weeks later and I still am not getting communication as to where the problem is! I absolutely regret having gone the FNB route..biggest mistake ever..worse, the FNB rep I spoke to today gave no assurance that my issue would be resolved. ALL I WANT IS FOR MY BUSINESS TO BE REGISTERED. FNB is a **** and I would never ever recommend ANYONE to get their business registered via FNB. Driving to Pretoria would've been much easier..this has proven to be such poor service. Highly disappointed FNB client.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2015, 09:13
Official
Hello Kwanda&khona,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 707731.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)