Business registration
<p>I am very unhappy with the way that FNB has handled my buisness registration, a week ago, I went into a branch to register my business, bringing along all my needed documentation, and sitting alongside someone who has assisted me through the process, scanning in my documents, and making sure that everything is done properly. </p> <p>a day afterwards, I received a "online application" email, stating that they are needing more documents, which I then sent through to the emaila dress stated on the email received. </p> <p>This morning when I wanted to follow up, and called the number availanle for CPIC registrations, no one could assist, I was transferred from one person to another, and then eventually got thrown back into the que. I have been a loyal banker with FNB for years, and I am deeply dissatisfied with the lack of assistance. </p> <p> </p>
Good day Ms. nelani van zyl
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. nelani van zyl
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
