Business profile block and dealing with *********** staff

I was requested to complete a self certification form for my business, which I did and provided to FNB on 09 Feb 2024. I was then informed the form was not completed correct, I responded to fnb with a call after they emailed me because the email was not clear. When I was connected to the Business compliance team, Constance assisted me with completing the form upon my request , this was to avoid back an forth because it's the first time completing the form. I then submitted the form the 2nd time on Thursday 14 March 2024, I was told to call 30min after submitting the completed form for the team to confirm receipt and validate the document, on this 2nd call on 14 March I spoke to Lebogang Kgale which confirmed the form was completed correct and that she sent the form to the relevant department in order for them to remove the hold from my business account, I was told that the hold will be removed within 48 business hours. Guess what?????? Some guy called me yesterday 18 March 2024 at 8am and then drops the phone, I then received an email from Fnb that the form is still incorrect, this is on the 46th business hour, I am being inconvenienced even more with FNB's *********** staff members, I need their management team to go listen to the calls where I reiterated that I do not have the time for the back and forth. I need this sorted today, FNB must find a way to add the City address which they made me change the 2nd time, now saying it must be changed to how I completed it the 1st time....pure incompetence and no guilt what so ever with sending clients up and down. Pathetic really!!!!!...moving my business as soon as my profile is blocked.