1 reviews | Active since Jul 2017
Business & Persoanal Account Blocked For No Reasons
Good Evening
There was a complaint to one of my business account due to a misunderstanding between my client and one of my employee.
I believe the consultant from FNB ***** Desk who was assisting the complainant actually put all of my accounts on hold which include my PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and those are not the accounts in question. The main account in question and which was reported is ********** 1450 and that is where the money was paid.
The hold was successfully removed yesterday (10 July 2018) from the account reported which is ********** 1450 however the following accounts are still on hold PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and these accounts were not accountable for the hold.
If you can look at the transaction history of The Martini49 Group ********** 5861 , You will see that there have been no payment which has come from an individual and all funds paid to the mentioned account ********** 5861 are from Companies.
Kindly release the hold on the accounts The Martini49 Group ********** 5861 and PC Cheque ********** 3402 urgently as there were no complaints on the accounts. I will need to use the business account tomorrow 12 July 2018 to receive payments from affiliated companies and also to pay salaries for my staff.
I have been trying to call FNB ***** Desk and I have been advised that there is an investigation going on. How is the investigation conducted when the account in question has been cleared and the other accounts not involved in a misunderstading are put on hold?
Kindly assist me to sort this issue out ASAP!
Please call me on ********** 110 should you require any additional information. Kind Regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB ***** Focus for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB ***** Focus for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
