SM
Senzo M

1 reviews | Active since Jul 2017

11 Jul 2018, 23:20

Business & Persoanal Account Blocked For No Reasons

Good Evening

There was a complaint to one of my business account due to a misunderstanding between my client and one of my employee.

I believe the consultant from FNB ***** Desk who was assisting the complainant actually put all of my accounts on hold which include my PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and those are not the accounts in question. The main account in question and which was reported is ********** 1450 and that is where the money was paid.

The hold was successfully removed yesterday (10 July 2018) from the account reported which is ********** 1450 however the following accounts are still on hold PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and these accounts were not accountable for the hold.

If you can look at the transaction history of The Martini49 Group ********** 5861 , You will see that there have been no payment which has come from an individual and all funds paid to the mentioned account ********** 5861 are from Companies.

Kindly release the hold on the accounts The Martini49 Group ********** 5861 and PC Cheque ********** 3402 urgently as there were no complaints on the accounts. I will need to use the business account tomorrow 12 July 2018 to receive payments from affiliated companies and also to pay salaries for my staff.

I have been trying to call FNB ***** Desk and I have been advised that there is an investigation going on. How is the investigation conducted when the account in question has been cleared and the other accounts not involved in a misunderstading are put on hold?

Kindly assist me to sort this issue out ASAP!

Please call me on ********** 110 should you require any additional information. Kind Regards,

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2018, 09:35
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB ***** Focus for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

SM
Senzo M's update12 Jul 2018, 15:21
Reviewer Update
Issue has been resolved within 12hrs. Thank you Major Bank