1 reviews | Active since Mar 2013
Business online banking not allowing me to open bank statements older than 3 months
FNB Business online banking not allowing me to open bank statements older than 3 months. This is a nightmare and it seems like they cannot fix it. My company's accounting software is linked to the online banking so now we are struggling to get the old transactions as the software cannot access the old statements and I also cannot open them when I login the online banking. This is not good for us because we cant even prepare our financial statements due to this.
Hello Mashnti,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Mashnti,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***