BUSINESS ONLINE BANKING

My husband has had endless trouble with his business online banking. He is one man business. At the end of March 2022, he became a victim of suspected *****. FNB blocked his card, thus business online banking also blocked. They issued a new card........ since then.......... Just endless problems. His card / profile keeps getting soft blocked. He has been to the branch numerous times, however they report the soft block to their ***** division and he is told to wait 24 to 48 hours before resetting his username and password. Begining of April this was done after FNB online not recognising his cheque card details, error message card details are incorrect. THEY ARE NOT INCORRECT. Card / profile blocked again. After numerous attempts and reporting the matter to the complaints department, he was able to reset username and password successfully. The next time he logs in, he is told again that the creditanals are incorrect. Soft block back and forth. We are now at the end of May and this continues to happen. NO ONE AT FNB CAN ASSIST HIM SUCCESSFULLY.... He is told to clear cookies. He does this........ Why does my FNB online banking work without me having to clear cookies???? Then he is told not to use google chrome but rather another browser. He has tried Fire Fox and Edge. His information is not recognised..... This is extremely frustrating - it is month end and payments need to be made...... A huge inconvenience!!!! I am having to use my salary to pay his business expenses because of incompetence on your side. FNB you probably dont care if he moves his account to another bank because he is a small fish to your BIG dam. But yes he is moving his account to another bank which will give better service in this regard.