Business Fica Docs Request
<p>FNB requested the business operating address for the account that was opened under our businesss name. These documents were repeatedly emailed to FNB. Each time we requested confirmation after the first attempts that we sent and yet FNB did not received. On the last few occasions we received confirmation that the documents were uploaded. Today we received another email requesting the same documents. Can the people actually read or are they just ***********. I want this issue resolved ASAP. STOP YOUR HARRASSMENT WITH YOUR INCOMPETENCE</p>
Good Day Mrs Martin,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Martin,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day
My bond account has still not been reinstated on my profile. THE HOME LOANS DEPARTMENT IS STILL INVESTIGATING….DOES IT TAKE SO LONG TO INVESTIGATE.
Now the Bond department is requesting copies of our id’s aswell as proof of residence. We have been paying this bond and now what? You require our id’s all of a sudden. And proof of residence.
This is after I sent a complaint to Hello Peter.. is this victimization now.
Now the Map Wholesalers Cheque account has been removed from my profile. This has always been on my profile for years. What is the excuse now FNB. . We have been sending the proof of residence and Yesterday AGAIN(for the 10th time) you still requesting proof of residence. ARE YOU ***********? YES YOU ARE….
My husband spoke to another lady yesterday and told her we have sent the documents. LOW and Behold she could read and found the emails. And yet we received read receipts for the emails sent….what does that say about FNB.
What else must I do and where do I escalate this issue to. I am tired of FNB incompetence.
I have typed in red and a bigger font for better understanding on FNB’s behalf.
FROM MRS LORRAINE MARTIN – A VERY IRRATE CUSTOMER. I hope you have a good laugh because clearly for FNB this is a joke…messing with people.
Good day
My bond account has still not been reinstated on my profile. THE HOME LOANS DEPARTMENT IS STILL INVESTIGATING….DOES IT TAKE SO LONG TO INVESTIGATE.
Now the Bond department is requesting copies of our id’s aswell as proof of residence. We have been paying this bond and now what? You require our id’s all of a sudden. And proof of residence.
This is after I sent a complaint to Hello Peter.. is this victimization now.
Now the Map Wholesalers Cheque account has been removed from my profile. This has always been on my profile for years. What is the excuse now FNB. . We have been sending the proof of residence and Yesterday AGAIN(for the 10th time) you still requesting proof of residence. ARE YOU ***********? YES YOU ARE….
My husband spoke to another lady yesterday and told her we have sent the documents. LOW and Behold she could read and found the emails. And yet we received read receipts for the emails sent….what does that say about FNB.
What else must I do and where do I escalate this issue to. I am tired of FNB incompetence.
I have typed in red and a bigger font for better understanding on FNB’s behalf.
FROM MRS LORRAINE MARTIN – A VERY IRRATE CUSTOMER. I hope you have a good laugh because clearly for FNB this is a joke…messing with people.