Business Desk call centre not helpful

I wanted to change a debit order from one FNB business account to another FNB business account.

I was transferred by the call centre agents 4-5 times and was authenticated three times (twice by the bot and then again by an agent). Eventually got assisted by an agent. When she finally sent me the debit order switch forms after 15min of trying to explain to her what I wanted to do, she still sent the wrong documents.

She then tried to switch me again to a new agent, and after 5 minutes of waiting the call dropped.

34-minute-long call and I have no progress to show for it...