SP
Shane P

1 reviews | Active since Jan 2012

26 May 2015, 11:47

Business Dep is hopelessly unsynchronised

New Business Acc opened. Created online profile limited access, will get a verification call before full access. No call, contact business transferred to online banking and than transferred back to business.<br> <br> After two days of fnb call centre tennis contact complaints and speak to Peace who seemed more like a trainee than last resort. Did not allow me to explain. Did not set expectation Cut me off, will get a call from business.<br> <br> ****ups are part of any establishment but its seems even FNB's complaints department is just another glorified automated switchboard. <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 May 2015, 14:10
Official
Hello Blues999,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 690490.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)