Business Credit Card Call agent

I am so dissapointed with the service I received from Sinah Mangopein you Business Credit card department agent. Firstly I am using my own airtime and she spends so much time on the security questions as if I am asking for limit increase or a withdrawal.

I really do not keep taps of when do I make payment or transact. The way she handled me on the line was very rude to a point whereby she transferred me to wrong department. I have the right to enquire about the transactions that happens in my account without being interrogated with questions such as when did you make the payment of which I found it to be be irrelevant as I told her her made a payment into that account.