Business Clients BEWARE of FNB!

<p>I have an open complaint with FNB regarding the worst service I have ever received in my life. They "forgot" to FICA my business account after I sent them all the documents. This caused a massive delay. I logged a complaint and was told 3 days and it will be resolved. I have not heard from FNB again. I just tried to phone AGAIN! Had to hold on for 10 min to their expensive 087 number AGAIN. The line answered, I could hear all the agents in the background but nobody spoke to me. After about a min and a half I put down the phone as it's clear they are NOT HERE TO HELP! Please tell me how this is acceptable!? Again after sending the second batch documents. (after my complaint) I was told they have received everything and will be in touch soon. a week later they requested one of the documents I already sent them AGAIN! It's a viscous cycle of incompetence. I have grown to HATE this bank and everything they stand for. I'm a private client but get treated like sh*%!.</p> <p>I have never seen a more unprofessional company in my life. I have spoken to probably 10 people since my issue and nobody seems bothered to resolve it. Often they say it might be one bad apple… Not in this case. I have spoken to MANY people regarding this and it seems almost as if they see who can provide the worst service… Maybe FNB has a contest to see how many business clients they can get to leave this month. Your Facebook comment sections speaks a 1000 words…</p> <p>My business is losing money as a result of FNB and their horrible client service. I guess it's time to stop threatening and start taking action. I have a couple of accounts with FNB. Not that my business means anything to them. I will however make a conservative effort to share this story at every gathering where I can....</p> <p>Well done FNB, great way to handle complaints. Just let it turn into another complaint... No following up on complaints to find out if it was resolved. Nothing! Please give me a separate reference for this complaint as it's a complaint about your complaint handling! I will start collecting FNB complaint numbers.</p> <p>14 DAYS STILL NO BANK ACCOUNT!</p>