**** business

Hi

I called earlier and spoke to Mpho. Mpho was very helpful and a pleasure to speak to even under frustrating circumstances.

I'm very upset that FNB is affecting my credit record not updating ITC/Credit record that I have paid up and closed all accounts with you in 2023. You have sent me paid up letters but the revolving loan is picking up 3 months arrears whereas I owe you nothing.

I am not contacting any credit bureaus, YOU need to confirm you have updated it IMMEDIATELY that all accounts with you are closed since 2023.

I'm also surprised to hear from your agent that you still have me listed under Debt review, whereas I've been cleared of that long ago. Hence I've been able to finance my house and car. Attached is the clearance certificate and you can run my ITC on your end as well.

Please update your systems accordingly and I AM NOT WAITING 5 WORKING DAYS for that. This was supposed to be done in 2023 already.

I'm also officially logging a complaint with your complaints department. I have requested that this matter be escalated and I'm expecting feedback by close of business today. YOU BETTER RESPOND BEFORE I GO TO THE OMBUDSMAN.