Business Banking's horrible service

Good day, I have since registered a PTY LTD with you guys and subsequently opened an account in April this year but till today I have no idea if my account is active or not. In May I went to a branch in Menlyn and I was told that there is a hold on the account and should call the Holds department which I did but couldn't get though as I held for more that 30mins each time I would try to call. Out of desperation I emailed the proof of address that was said to have been required (I still don't understand how as I sent through all the required documents initially).. I tried calling your customer service where I was always referred back to the Holds department which I can't get through to. It's been two months now and I feel that this is totally ridiculous in terms of customer service. Not a single call, not even an email.