Business banking with FNB might be the end of your Business

I needed a bank rating letter from FNB, I called the business desk several times without getting assistance, got sent from pillar to post for 3 weeks, sent multiple emails still got no help.

I then called the business desk again to ask that the matter be attended urgently since I have lost time being being tossed around with no success and only had a day left before my deadline. I spoke to a guy called Mbuso who told me to wait 2-3 days even though he could see on the system that I’ve been calling since 24/11, he was rude, unwilling to assist or transfer me to another agent who would care to listen. Instead he chose to argue with me and told me “if only I could turn back the hands of time” in the middle of a crisis. Since he can’t change time I must just wait for the processes to take place which would be useless by the time I would get the letter.

I then drove to a nearby branch which is not even my branch and got help within 15minutes. Why do we pay ridiculous amounts of money on bank charges for services that are useless when we need them. FNB you can do better