LN
Lebo N

1 reviews | Active since Aug 2014

17 Jun 2016, 05:40

Business Banking Services Slower Than a Snail

<p>I'm registering our business through FNB. First their system lost details of directors except for one and wouldn't let us upload documents. Fine, all systems have their good and bad days what I didn't anticipate was that I would have to call 3 times and over a week later still have it not sorted out. The business banking division service is horrible. It has us now wondering if we wanna use FNB for day to day transaction if 3 consultants cannot resolve a simple query of adding back details to the system after all necessary documents have been submitted. Over a week and our application hasn't moved an inch through no fault of our own. Thanks for nothing!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2016, 08:23
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 943213.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)