Business Banking Section ***********

<p>I have been trying to finalise the opening of a business account and have encountered an *********** system and persons in the process. Firstly you get sent an email and are requested to respond to said email with documents and when one follows up, one is asked which email address the documents were sent to. Why tell people to respond if you are giong to ask them that question? Secondly when one calls the call centre, there are automated otions provided so that the call can be directed appropriately. The people answering the phone do not seem to be aware of this and there is clearly a disjuncture between the system and the information the call centre agents receive because even if one gives them a system generated reference number they cannot find the information pertaining to your account. Thirdly, they do not chack the documentation sent in attachments to ensure that everything is in order. Tis has caused a delay with the finalisation of the account which I need done by tomorrow morning. I have called FNB 3 times in the last two days and have encoutered problems with the people and the system and if it was not for the fact that I had a time constraint I would have gone to another bank. I will certianly not be looking at FNB for any of mypersonal banking after this experience. </p>