Business Banking Poor Services

I contacted FNB Business Banking early this month and asked them to contact me regarding opening a business account. I received a call from a business banking account opening regarding my request and an account was subsequently opened for me. On the 12th of August I received an email stating that I will be contacted in 3 days regarding the status of my account. This was subsequently followed by an email requesting further documentation. I provided them with the documents and on the 17th Aug, I received a call asking for more documents and a clear ID copy. I sent the requested documents on the 18th of August and received an automated email indicating that I will be contacted in the next 3 days. The bank has never been in contact with me since then and I have been the one making fruitless follow-up. I'm expecting money into that same account seeing that the account was opened though never activated and a letter of banking confirmation still the account has not been finalised. Can somebody tell me whats happening with FNB Business Banking as I find the service not only poor but *********** too. Should I rather consider moving to another bank?