KE
Kendal E

1 reviews | Active since Dec 2012

13 Nov 2015, 07:31

Business Banking Pathetic

I opened a business account weeks ago with FNB and still cannot do anything with it<br> The initial FNB representative was helpful and active in getting the account set up but I wonder if this is because he might be incentivized on purely opening accounts. Thereafter one needs to understandably complete forms to actually use the account.<br> My business partner and I received an email with a list of documents. Completed the ENTIRE list and sent it back. I get a call saying I didn't complete everything. I say, but I sent the whole list back. FNB says sorry there are more. They send more. I complete them again. Don't hear anything for weeks. Get a new email, still outstanding docs. Same story, send them again. Get a phone call, answer security questions to ACTIVATE bank account. Still not able to use the bank account!<br> Another problem - FNB put OUR business account onto MY personal banking profile. <br> HOW MUST THE OTHER PARTNER (SIGNATORY) ACCESS THE ACCOUNT?<br> Nobody at FNB can answer this question for me<br> This is so unprofessional, never mind the fact that our business is standing still because of it. <br> Kentescalations also doesn't work!!!!!!<br> Should have used the 'blue bank', I am so disappointed

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2015, 08:31
Official
Hello Kendal118,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 811588.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)