Business Banking online application

<br> I have had multiple delays in setting bank accounts in respect of the 3 co's. The required docs were originally sent on 14 Sep. I received a call from one of your reps on the 16th requesting the same docs. I then followed up on the 21st after receiving no additional feedback, where the opening of the accounts were escalated and that I would receive feedback within 3 business days. No feedback received. I contacted FNB again on the morning of the 28th, where one of your reps said that she would follow-up and provide feedback within 30 minutes. No feedback was given. I tried to get hold of the same consultant earlier, but she was one another call and later not available. The rep's name is Roxanne. I eventually spoke with another rep and he tried to help, but he could only escalate the matter again. At this point I was advised to send through a complaint to [Email Removed] which I did. No feedback given. I followed up again on the 29th where I was given the same run-around. I did however receive some feedback via sms saying that a compliant had been raised (reference number 770078).