Business Banking - No Service

Item: FNB (First National Bank)
Rating: 1
Author: alfie.essa alfie.essa

FNB Business Banking is another world of pain. I have been banking with FNB for years so thought it is natural progression and easier to open an FNB Business Account. After the whole back and forth of asking me for documents, I get the card and all the sms's etc welcoming me to the bank, the internet banking profile is added to my regular profile and I start putting money into the account.

The money goes in easy enough, but when I try to do payments it doesnt allow money out. When I phone them they transfer me like 4 times after explaining the issue. The 4th number just rings for 45 minutes until you give up.

If I cant even get a working bank account to do business, how sustainable is this?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

23 Nov 2018, 08:17

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply23 Nov 2018, 08:17

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

alfie.essa alfie.essa's updateReviewer Update

23 Nov 2018, 09:36

FNB contacted me with urgency and seemed like they took this complaint seriously. Very impressed with their speedy and well executed response. My bank account issue has been resolved. 5 stars.

alfie.essa alfie.essa's update23 Nov 2018, 09:36

Reviewer Update

FNB contacted me with urgency and seemed like they took this complaint seriously. Very impressed with their speedy and well executed response. My bank account issue has been resolved. 5 stars.