*********** Business banking from FNB

I app**** for a collections facility at the beginning of November and it has taken FNB business team the whole month to come back to me just to be told that the process has not even been initiated by the person who contacted me. Now they are telling me it will take another 2 weeks to get approval and that nothing has been done. I have called in everyday for the past 2 weeks and I have been moved from pillar to post and today I was told that the the bank cannot be held accountable for someone who didn't do their job and didn't let the correct department know about my request???? So do I as the client have to pay for the mistakes of the *********** person who gave me incorrect information and then stopped taking my calls, only to find out that nothing was even initiated. I am appalled by the service I have received from FNB and the worst part is I couldn't even log this complaint on their website because the complaints form verification code did not work.