Business Banking FNB really poor service levels

I opened a business account with FNB and our business relationship banker/ Manager thinks its okay to not respond to my emails and give proper feedback.

This is not the first time this has happened and quite frankly it is shocking service. I run a business and if i gave my client service like FNB subjects me to they would leave!

I am tired of having to follow up on every single request that i send to Bongani Nkabinde and he does not even bother to acknowledge my emails.

I demand that FNB assign me a more capable and responsive business relationship banker as i am losing patience with your bank!

Why does a customer have to beg for service that we Are entitled too because of the banking fees that you take? When we have a query then this is the treatment i get!

Not acceptable and i am not interested in pathetic excuses! I want this fixed or i will be escalating this further!

Get your act together FNB this is not acceptable.

Regards Barick Nel