BUSINESS BANKING: FNB Enabled ***** & Identity Theft - No Response!

Complaint: I am the legal director of a registered company that was *****ulently hijacked in July 2024 after my email was hacked and FNB allowed unauthorised changes to my business account - using my ID, without my consent, and without any biometrics.

Over R1.5 million was redirected. The FNB Law Call policy (No. ***) was then *******ly accessed to issue civil action against me, the rightful policyholder.

I have: 1. Opened a ******** case; 2. Filed with CIPC; 3. Sent multiple emails to FNB ***** and Customer Care; 4. Tried contacting the business banker since last week - no response.

Freeze the account. Halt legal services. Investigate immediately. I demand a formal reply.

I had to resort to using a public medium to appeal to FNB to intervene.