BUSINESS BANKING [fica]

i can no longer make payments from my family trust account<br> which has been closed and reopened at least two or three times because of inadequate fica documentation<br> after providing on numerous occasions all the information requested <br> and even requesting written confirmation that it was received and in order <br> <br> since SEPTEMBER 2014 this simple matter has no be resolved<br> at the same time FNB would like me to upgrade to private banking but i have no follow up call from a formal complaint logged by my personal banker who logged the complaint on my behalf because of her frustration with fnb's business banking incompetence [complaint logged is 672754]<br> customer service at its best !!!