Business Banking? Failure.

We opened a business account 6 months back with FNB. Things have been smooth sailing since despite the very limited info given to us on initial signup as to who would be our banker etc - turns out no one in fact, unlike other banks who really take care of their business clients. We recently experienced multiple actions of ***** on our credit card, 6 in fact however FNB could only pickup 1 apparently. We called the ***** call centre and requested that all transactions going out of the account be blocked, the card be blocked as well as online banking. This didn’t end up happening, transactions were not blocked, just the card and the online banking. Went into the branch today and was told no ***** was reported on the account and that I’d need to phone the call centre, this was after the call centre told me to go into the branch. Together with the consultant at the bank we phoned the call centre. Firstly a 30 min wait to pickup, they couldn’t help so directed us to a different department, a 26 min wait and then the agent put down on both the staff member and myself. We called back and waited 46 mins for the ***** department with no response, after which I said enough is enough and left. I wasted 2.5 hours of my time at the branch and achieved nothing! My intention was to move my private banking to FNB after having discussed this with the branch manager on initial contact, however this won’t be happening and we have setup an account with Nedbank since who immediately assigned us a relationship manager and told theres no need for call centers. FNB fails when it comes to business banking. Hit the queue and hope your call will get answered as the branches have no access to get things done. Also, forget about having any personal management when it comes to your business banking.