1 reviews | Active since Sept 2016
Business banking DISAPPOINTING
<p> I run a charity with a business account at FNB.</p> <p> </p> <p>I just received a message "your business account ..... has just been closed. Call ....." Wow! I then called the number and the operator has no clue. The account does not exist....</p> <p> </p> <p>Then I ask to speak to the superviser and get the "they all went home" answer.</p> <p> </p> <p>Then she drops the call on me.</p> <p> </p> <p>Disappointed</p> <p> </p> <p>Poor training - she didnt even understand that the account has been closed - thoug the message it tells me to call them.</p> <p> </p> <p>UNPROFESSIONAL!</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)