Business Banking... But not for small businesses

I am writing to express my deep dissatisfaction with the service I have received from FNB Business regarding a recent payment issue. On September 25th, 2023, I received a payment from a valued client via TransferWise, a method I have used successfully before. According to TransferWise, the funds were sent to my FNB Business account and were expected to be available by September 27th. However, as of today, I have yet to receive the funds in my account. My frustration grew when I attempted to seek assistance from FNB Business. After enduring a 45-minute wait as number 402 in the queue, I was informed that incoming payments could not be tracked by the bank and was advised to contact my client directly. I comp**** with this suggestion, and my client confirmed that the payment had indeed been processed by TransferWise. In my subsequent efforts to resolve the issue, I encountered several obstacles. When I attempted to obtain a business account statement, FNB's system was uncooperative, providing me with a blank statement. After finally obtaining the statement, I submitted it to TransferWise, who then shared an MT103 document for further investigation. To my dismay, FNB was unable to assist me in verifying or processing this document. This situation has left me unable to pay my supplier on time, which is causing significant inconvenience and financial strain. I am deeply upset by the lack of clarity and support I have received from FNB Business throughout this ordeal. Additionally, I find it concerning that there is no readily available email address for direct communication with the bank.