1 reviews | Active since Jun 2017

05 Jun 2017, 13:30

Business banking account

<p>We (3 partners) opened a business banking account with FNB Centurion Branch couple of weeks ago. The consultant came out to our premises and we filled all the forms neccessary to get the account up and running. She would have delivered the cards for the account last week, but no cards were delivered. I have phoned FNB and I was told that I can't speak to the consultant... I was asked what the problem was and told them that I am in desperate need to have these cards sent over, in order to carry on with my business. I was told by the consultant that she would hand deliver the cards to our offices, as the one partner is out of country for an extended time, and he can't sign for the card. The call centre confirmed the cards are in the branch (Centurion) and there is NO way that the consultant can deliver them. So....I have no cards, can't speak to the consultant, and I am being told the consultant was lying when she told me the cards will be delivered (by her) to our offices. Seems like this is going to be a problem trying to establish a working relatiuonship with FNB before it even starts...Guess you do not need our business then....</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2017, 15:45
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2017, 15:46
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)