HS
Heinrich S

1 reviews | Active since Oct 2014

13 Feb 2017, 14:54

Business Banking-absolute SHOCKING service

<p>Opened a business account with them which got activated after I sent them all the required documentation. After about a week of using the account I got an email asking for outstanding documents. Submitted those and after another week got an email saying more documents (which was never asked for in the first place) and that my account has been put on hold. Submitted those docs as well but the account stayed on hold. After phoning the call centre and waiting more than 20 minutes without answer I went into a branch and there myself and the consultant waited another 20 minutes on the phone without answer. WHAT A JOKE!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2017, 11:13
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)