MM
Mpho M

1 reviews | Active since Jul 2009

11 Aug 2017, 12:04

Business Banking.

<p>Reason to express my disattisfaction with FNB Business Desk is because it seems the consultants are not competent enough to assist me with my issue at hand. Reason why I called FNB Business Banking was because firstly I needed to report two of my business cards as ******. Which that was a success. Secondly when I requested to get my cards and then I was informed I needed to activate my accounts in order for me to get my cards. Both my accounts were inactive hence the one was closed and the other one needed to be reactivated. So therefore I needed to open up a new account for the one business and activate the other account for the other business and get documents to sign in order for me to get my cards. Now such a simple task I was trasnferred to several consultants from FICA, Credit Card and Other accounts department and no-one understood what had to be done. I spoke to twelve consultants and I am sick and tired of going around in circles. </p> <p> </p> <p>If this is how FNB operates with the business clients then I am highly disappointed! Being rated the number one bank in South Africa . The service I recieved today was utter nonsense! </p> <p> </p> <p>My Jaw is even sore from talking the whole two hours with FNB Business Bank. I wasted my time and energy trying to get the assistance I needed. </p> <p> </p> <p>I am appauled by the service I got today from FNB Business Desk! </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2017, 13:04
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

MM
Mpho M's update15 Aug 2017, 14:53
Reviewer Update
I am still waiting for a call from a business banker. Did not know that a client has to wait for days in order to get a prompt response. Therefore this case has not been resolved.