Business Banking
<p>After more than 8 weeks of trying to open a business account, and in my ultimate desperation, vising your Sandton City branch, I had to give up on the process.</p> <p> </p> <p>CIPC registration process was completed by FNB and I had received documentation FROM FNB and CIPC in this regard. Yet, after multiple phone calls and re-sending the requisite CIPC conformation (which was sent to me BY FNB), as well as having email confirmation that an account would be opened, I was again told that according to FNB, the CIPC registration had not been completed.</p> <p> </p> <p>Your business banker I met with in Sandton didn't seem to care much either when I informed him to stop with the process as I would be going to another bank (after spending 25 minutes with your call centre while I sat there, ignored).</p> <p> </p> <p>If this is the experience with the supposed "Best Business Bank in SA", then there really is no hope out there.</p> <p> </p> <p>As a matter of interest, I filled in some forms at Investec, sent them the CIPC documents and now have a business account and a private banker who helped me and kept me informed every step of the way. The process took them less than 3 working days.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Hi Daffnie
Thank you for your acknowledgement and response. It is much appreciated.
However, I won't be requiring FNB's services any further in this regard.
Regards
George
Hi Daffnie
Thank you for your acknowledgement and response. It is much appreciated.
However, I won't be requiring FNB's services any further in this regard.
Regards
George
