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rofhiwa M

1 reviews | Active since Oct 2015

09 May 2017, 14:02

Business banking

<p>We opened a business account with FNB and a card was delivered and in the letter which came with the card it said the card would be activated in 48 automatically funny enough it was not active, then went to an FNB atm to activate the card and to my suprise Card couldn't be activated. I phone FNB business contact centre and still they can't activate the card and have to send it it to back office. I waited for the while day and I didn't get a feedback. I was the one who in fact had to call several times with no help.</p> <p> </p> <p>How do you became a best business bank but you can't even fix your mistakes on time.</p> <p>We have loose money so that we can get a better service and thing is end of the month you will deduct the bank charges but you are not giving me a chance to use the bank account.</p> <p> </p> <p>I thought FNB was a better bank but you are not, you like to see businesses lose money while you enrich yourself with our money.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 15:00
Official

Good day Ms. Maboho

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***