BUSINESS BANKER REFUSES TO RESOLVE A QUERY OF OVER A MONTH LONG; IGNORES EMAILS; DOESNT RETURN CALLS

We have a FNB business account. There was a query raised on an internal rating by FNB. We made contact with the call centre and they advised us that we need to get in contact with our business banker. We did not even know who that is. We were given their contact details. We made contact immediately and she would respond a week later with nothing meaningful and no resolution. We would make a follow up every week and she would respond with saying she was on leave. She's practically been on leave the entire month.

FNB has raised an internal risk rating which is unwarranted. This has affected our business in terms of credit and we have lost out of lucrative business deals because of this rating. The business banker has been made aware of this loss but still refuses to be of any assistance. The last straw was when we asked her to give us contact details to have this matter escalated and resolved. She ignored that email too. a follow up was made, requesting same and she ignored that too.

When you eventually get a hold of the business banker, Isabel Mthombeni on the phone, she is rude and condescending.

FNB is stifling small businesses and costing us hundreds of thousands in review. They just don't care.