Business Bank is painful

We have a business account with FNB and It has been over 5 months of us asking for details to be updated , Whenever we go there their system "is slow" and they cant help us. We were also requested to send document before our account gets frozen and we have sent them over 3x to Tshepiso Mamazane.

How are we expected to continue with business if FNB cant go out of their way to make sure businesses transact seamlessly then is there a reason for us to stay with you?

@FNB - You have this week to fix these problems please or we are jumping ship because this is pure nonsense !!!