EN
Elias N

1 reviews | Active since May 2012

28 May 2015, 18:49

Business Bank Card Not Working

I am having problems with my business bank card. When I insert it into an ATM and type my pin the card gets pushed out immediately and I get a SMS stating the following:<br> <br> \We are unable to help you now. Please try another FNB ATM or contact your nearest branch for Assistance. Error code D055"<br> <br> How is this information supposed to tell me what is wrong? I have contacted the call center and they see nothing wrong on the account and that I should try another ATM or another branch. I am able to make online transfers/payments in and out.<br> <br> I have tried it at another branch with the same result. I dont have time to deal with silly issues like this. When I pay for an account I expect the card to work.<br> <br> Please assist! """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2015, 08:12
Official
Hello Dead1y,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 693227.

Regards
Complaints Resolution
Melinda Duvenhage
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